As the Vice President of Client Experience at Ringmaster, Wanda is responsible for the creation and ongoing development of excellence throughout the entire lifecycle of the Ringmaster, client experience. The client interface expertise, that Wanda and her team possess, is fundamental to Ringmaster’s core obligation to deliver world class client satisfaction by focusing on how Ringmaster’s cloud-based, software solutions significantly improve the Stop-Loss procurement process from market to bind to administer to renew.
Wanda’s experience in various aspects of day to day and strategic management of claims/benefits operations as a former Vice-President of Operations for a third-party administrator offers great value and perspective for the Ringmaster clients. She has a proven track record of transforming organizations through automation and process improvement as well as have a passion for validating a delightful customer experience for all stakeholders at all touch points. Wanda has led teams to excellence in client management and operations for over 30 years.