Client Services Manager

Company Overview:

Ringmaster Technologies develops cutting-edge SaaS solutions that modernize and automate administrative workflows in stop-loss and pharmacy benefit management. From quoting to contracting, our cloud-based platform delivers speed, precision, and simplicity to a complex industry.

We partner with TPAs, brokers, carriers, and underwriters to power smarter decision-making and greater efficiency across the insurance value chain.

Job Summary:

Client Success & Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring satisfaction, adoption, and retention.
• Foster long-term partnerships by delivering a high-touch service experience and proactive support.

Onboarding & Training

• Manage end-to-end onboarding, including configuration, implementation, user training, and go-live coordination.
• Collaborate with internal teams to ensure alignment with client-specific workflows and business goals.

Support & Escalation

• Respond to and resolve client issues in collaboration with product, engineering, and support teams.
• Monitor open items and ensure timely, effective communication with clients regarding system updates or issues.

Strategic Account Management

• Conduct regular check-ins and quarterly business reviews (QBRs) to review performance, drive engagement, and identify opportunities for value expansion.
• Provide platform usage insights and recommend workflow improvements based on client needs and feedback.

Product & Process Improvement

• Act as a client advocate by sharing product feedback and enhancement requests with internal stakeholders.
• Contribute to internal process documentation and improvements that support scalable, repeatable service delivery.

Subject Matter Expertise

• Serve as a trusted advisor by maintaining deep knowledge of stop-loss insurance, TPA operations, and the Smart-LinQ platform.
• Understand and explain the interaction between data, integrations, and system logic across client environments.

Required Qualifications:

• 2+ years of experience in stop-loss insurance, self-funded health plans, or TPA/broker operations (required).
• 5+ years in client-facing roles within SaaS, insurtech, healthcare tech, or related industries.
• Bachelor’s degree in business, healthcare, computer science, or a related field.
• Strong technical aptitude and ability to communicate effectively with product and data teams.
• Understanding of data integration workflows and interoperability between TPAs, brokers, and carriers.
• Familiarity with claims systems, EDI formats, or healthcare data mapping processes.
• Proficiency with tools such as Excel, Google Sheets, Tableau, Looker, or Power BI.
• Comfortable using support and collaboration tools like Zendesk, Jira, Confluence, and Slack.
• Understanding of HIPAA and secure data exchange protocols.
• Excellent problem-solving and troubleshooting skills across both user and system layers.
• Strong verbal and written communication skills, adaptable to both technical and business audiences.

Preferred Qualifications:

• Strong project management skills and a proactive, self-driven approach.
• Ability to build rapport and manage relationships across multiple client roles.
• Collaborative mindset and a team-oriented work ethic.
• High level of initiative with a commitment to continuous improvement.
• Consistent focus on delivering client value and exceptional service.

Why work with us?

• Competitive salary and bonus structure.
• Comprehensive health, dental, and retirement plans.
• Opportunities for professional development and growth.
• A collaborative and innovative work environment.

Location: Remote

Reports To: Client Service Leader

Job Type: Full-Time

If you are a dynamic and forward-thinking marketer with a passion for healthcare, and you’re ready to make a significant impact in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Job Type: Full Time