Training Coordinator

Position Title

Training Coordinator



Reports to

Operations Leader

Job Status

Full Time

Position Purpose

Do you love to innovate? Are you interested in being part of a forward-thinking organization on the cusp of affecting great change in an old school industry? If so, Ringmaster is looking for an experienced professional with a broad background and exceptional skills in training and implementation, ideally in the self-funded claims administration, stop loss insurance or similar. Excellent communication and reporting skills are imperative – MS PowerPoint and Excel intermediate skills required. Most critically, this position requires flexibility, agility, a positive attitude, fierce work ethic, ability, and desire to learn quickly, and consistent delivery of value through ambiguity as a partner-focused change agent. Must be able to work independently on assignments while simultaneously engaging as a collegiate and collaborative part of a departmental team.

Primary Responsibilities

  • Ability to form strong business relationships and partner across the enterprise for effective cross-functional product delivery and implementation.
  • Ensure smooth lines of communication from the project/implementation team to service
    delivery team and vice versa!
  • Collaborate with the team to develop training specific to new client implementation.
  • Prepare and present software release training, including the development and validation of test cases.
  • Work with partner underwriters, carriers and managing general agents to provide product onboarding and continuing education.
  • Schedule follow-training to ensure product adoption.
  • Identify and work to remove barriers that slow or prevent the successful attainment of goals & deliverables.
  • Responsible for day-to-day training coordination.
  • Maintain a positive working relationship with teammates.
  • Perform ongoing curriculum and user guide maintenance as needed to ensure training
    materials are current and documentation is available in a secure shared location.
  • Assist in the preparation and maintenance of documentation for organizational standard operating procedures.
  • Develop solid use cases and role play scenarios and incorporate them into the training curricula.
  • Continuously enhance the training experience.
  • Perform on-site client training, as well as remote.
  • Travel 25% of time during peak. Training locally and out of state.
  • Provide product training for new and existing customers through email, phone, online presentations, screen-share and in person meetings.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Assist with the collection of survey data to validate customer satisfaction with their implementation and/or training.
  • Clearly communicate the perceived acceptance of the products.
  • Continually maintain an understanding of the industry landscape by participate in industry educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Working with the Operations leaders, develop a continuing education curriculum that responds to the customer users’ needs.
  • Performs a variety of tasks that involve technological aptitude.
  • Other job duties as assigned.

Required Qualifications

  • Bachelor’s Degree and/or valued or equivalent work experience.
  • Healthcare Industry and/or Stop Loss Insurance experience.
  • Previous training or implementation experience.
  • Team player with proven ability to foster and manage working relationships within a
    small team with the ability to build product adoption and drive results.
  • Creative thinker with ability to think outside the box and translate ideas into actions.
  • Strong problem-solving skills.
  • Excellent oral, written presentation and communication skills.
  • Proven ability to impact the customer experience.
  • Proven appreciation for quality assurance processes.
  • Self-motivated with demonstrated ability to drive results with sense of urgency in a rapidly changing environment.
  • Intermediate to advanced skills using Microsoft Office Suite and/or Google equivalent (Word/Docs, Excel/Sheets, PowerPoint/Slides, Google Drive, etc.)
  • Keen attention to detail and adherence to deadline.

Preferred Qualifications

  • Teamwork
  • Planning
  • Build Relationships
  • People Skills
  • Initiative
  • Customer Focus
  • Emphasize Excellence
  • Manage Multiple Projects

Ringmaster is an Equal opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics