Client Service Representative

Position Title

Client Service Representative

Department

Operations

Reports to

Operations Leader

Job Status

Full Time

Position Purpose

Do you love to innovate? Are you interested in being part of a forward-thinking organization on the cusp of affecting great change in an “old school” industry? If so, Ringmaster is looking for an experienced professional with a broad background and exceptional skills in the areas of issue resolution and client support, ideally in self-funded claims customer service or administration, stop loss insurance or similar. Excellent communication and reporting skills are imperative – MS PowerPoint and Excel intermediate skills required. Most critically, this position requires flexibility, agility, a positive attitude, fierce work ethic, ability, and desire to learn quickly, and consistent delivery of value through ambiguity as a partner-focused change agent. Must be able to work independently on assignments while simultaneously engaging as a collegiate and collaborative part of a departmental team and organization.

Primary Responsibilities

  • Assist the Operations team in the support of our Clients which includes TPAs and underwriters.

  • Support the preparation and review of daily functions such as reporting, data management for products and support systems (Quote-LinQ, Smart-LinQ, Jira, etc)
  • Engage with the operations team for the creation and maintenance of operational procedures and training documents.
  • Intake and document direct inquiries from clients related to their use of the Ringmaster products. Work with the appropriate resources to find and communicate the solution.
  • Develop a trusted relationship with operations team members to ensure an exceptional customer experience with Ringmaster interactions.
  • Ensure the timely and successful delivery of our products according to
    customer needs and objectives.
  • Build a super user understanding of the Ringmaster products to engage as a “trusted advisor” for the client.
  • Continually enhance your knowledge and understanding of the industry landscape by participating in industry educational opportunities; reading
    professional publications; maintaining personal networks; participating in professional organizations, as directed by your supervisor.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests.
  • Keep Operations team updated on status of day-to-day responsibilities and delivering exceptional client service.
  • Assist in the oversight and management of the customer’s usage of our products.
  • Identify and communicate any barriers that slow or prevent the successful attainment of goals & deliverables.
  • Assist with the collection of survey data to validate customer satisfaction with their implementation and/or training.
  • Other responsibilities as assigned.
 

Required Qualifications

  • Bachelor’s Degree and/or valued or equivalent work experience.
  • Healthcare Industry and/or Stop Loss Insurance experience.
  • Previous customer service or implementation experience.
  • Team player with proven ability to foster and manage working relationships within a small team with the ability to build product adoption and drive results.
  • Creative thinker with ability to think outside the box and translate ideas into actions.
  • Strong problem-solving skills.
  • Excellent oral, written presentation and communication skills.
  • Proven ability to impact the customer experience.
  • Proven appreciation for quality assurance processes.
  • Self-motivated with demonstrated ability to drive results with sense of urgency in a rapidly changing environment.
  • Intermediate to advanced skills using Microsoft Office Suite and/or Google equivalent (Word/Docs, Excel/Sheets, PowerPoint/Slides, Google Drive, etc.)
  • Keen attention to detail and adherence to deadline.

Preferred Qualifications

  • Teamwork
  • Planning
  • Build Relationships
  • People Skills
  • Initiative
  • Customer Focus
  • Emphasize Excellence
  • Manage Multiple Projects
 

Ringmaster is an Equal opportunity employer and does not discriminate in employment on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics